Booking & Check-In
Information about bookings, payments and check-in.
Q: When do I have to pay a deposit?
Full payment at time of booking, no refund or cancellation.
*Traveling in more than 30 days prior to arrival*
Valid credit card required at time of booking to secure the room. Full payment is processed 30 (thirty) days prior to your arrival. The credit card provided at time of booking will be charged for the full payment UNLESS alternate arrangements have been made directly with the resort PRIOR to 30 days before your arrival. If you cancel once full payment has been made or within the 30 days or less prior to arrival, there is no refund.
Q: Do you require a security bond upon check-in?
Q: What are the payment terms and conditions on booking?
Guests booking to travel in the next 2 days MUST contact the resort directly in order to confirm their reservation. These bookings MUST arrive within the designated reception hours unless otherwise arranged with the resort PRIOR to arrival.
*Non Refundable deals OR you have booked to travel within 30 days prior to arrival*
Full payment at time of booking, no refund or cancellation.
*Traveling in more than 30 days prior to arrival*
Valid credit card required at time of booking to secure the room. Full payment is processed 30 (thirty) days prior to your arrival. The credit card provided at time of booking will be charged for the full payment UNLESS alternate arrangements have been made directly with the resort PRIOR to 30 days before your arrival. If you cancel once full payment has been made or within the 30 days or less prior to arrival, there is no refund.
Please note a *MERCHANT SURCHARGE* does apply, per transaction at the resort, on all accepted cards. *NOTE:* Deposit required & cancellation policy goes on guest arrival date
Q: What time is check-in and check-out?
Check Out: 10.00am – If departing prior to 9:00am please ensure your bill is finalised the day before. If there are any outstanding charges due on the account, the balance will be processed automatically against the credit card provided at check-in.
SAME DAY BOOKINGS: All bookings made for arrival the same day MUST arrive during office hours.
Q: Is after hours check-in available?
Monday to Friday 8:30am – 5.00pm
Saturday & Sunday 9:00am – 2.00pm (closed between 12:00pm-1.00pm)
Public Holidays CLOSED
If your arrival time is outside of our reception hours, our after-hours services will attend to you by following the instructions located at the main reception doors.
BOOKINGS MADE ON THE DAY OF ARRIVAL MUST BE MADE BY 2PM TO GUARANTEE ROOM & ARRIVAL MUST BE MADE WITHIN OFFICE HOURS.
Q: Can I have a late check-out?
In-house guests can request a late checkout however this is subject to availability and surcharges may apply- depending on time.
Q: What are the reception hours?
Saturday and Sunday 9:00am to 2:00pm
Public Holidays CLOSED
Q: Can I book theme park tickets at reception?
Q: Group Bookings
Services & Facilities FAQ’s
General information about our accommodation services and on-site facilities.
Q: Is there Internet or WiFi access available?
Q: What facilities do you have?
Q: Is there car parking available?
Q: Is all linen provided?
Q: How often are the rooms serviced?
Q: Is the pool heated?
Location FAQ’s
General information about our location.
Q: How close is Surfers Paradise & Broadbeach?
Q: Are there shops or restaurants nearby?
Q: Is there public transport nearby?
Q: What local attractions are in the area?
Please see our attractions page here.
